jdb Privacy Policy – How Your Personal Data Is Handled

When you register an account on jdb, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID to verify your identity and confirm that you meet the minimum age requirement of 21 years. During normal use of the platform, we automatically record technical data such as your IP address, device type, browser version, and session activity logs. When you make deposits or withdrawals, we collect payment-related information including your chosen payment method and transaction reference numbers — we do not store full card numbers or banking credentials directly. We may also collect information you provide voluntarily when you contact our support team, respond to surveys, or participate in promotions. All data collected is limited to what is genuinely necessary for the purposes described in this policy. You will always be informed at the point of collection if any additional data is required beyond what is listed here.

The personal data we collect is used primarily to create and manage your jdb account, verify your identity, and process your deposits and withdrawals in Philippine pesos. We use your contact details to send you important account notifications, security alerts, and responses to your support enquiries — we will not send you unsolicited marketing messages unless you have opted in to receive them. Your gameplay and transaction history is used to monitor for unusual activity, prevent fraud, and ensure compliance with applicable Philippine regulations. We may use aggregated, anonymised data about how players use the platform to improve our games, features, and mobile experience — this data cannot be used to identify you personally. If you participate in the jdb VIP programme, your activity data is used to calculate your tier status and apply the appropriate rewards. We do not use your personal data to make automated decisions that would have a significant legal or financial impact on you without human review. Any use of your data beyond what is described here will only take place with your explicit consent or where required by law.

jdb does not sell your personal data to third parties under any circumstances. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers — all of whom are contractually required to handle your data securely and only for the purposes we specify. Where required by Philippine law, regulation, or a valid legal order, we may disclose your information to government authorities or law enforcement agencies. If jdb undergoes a business restructuring, merger, or acquisition, your data may be transferred to the new entity, and you will be notified in advance. We may share anonymised, aggregated statistics with analytics partners to understand platform usage trends, but this data cannot identify you individually. All third parties with whom we share data are assessed for their data protection standards before any sharing takes place. You may request a list of the categories of third parties with whom your data has been shared by contacting our support team.

We retain your personal data for as long as your account remains active and for a period of at least five years after account closure, in line with our obligations under Philippine anti-money laundering and gaming regulations. Transaction records and identity verification documents are kept for the full retention period to support any regulatory audits or legal proceedings that may arise. Technical logs such as IP addresses and session data are retained for a shorter period of up to 12 months, after which they are automatically deleted or anonymised. If you request account closure, your data will be flagged for deletion at the end of the applicable retention period — it will not be used for any new marketing or profiling purposes from the point of your closure request. All data is stored on secure servers with access restricted to authorised personnel only. We conduct regular reviews of the data we hold to ensure that nothing is retained beyond what is necessary. If you have questions about how long a specific type of data is kept, our support team can provide further details.

As a player based in the Philippines, you have the right to request access to the personal data we hold about you at any time, and we will provide a copy within a reasonable timeframe. You may also request that we correct any inaccurate or incomplete information in your account records — simply contact our support team with the details you would like updated. If you believe that we are processing your data unlawfully or beyond what is necessary, you have the right to request that we restrict or delete it, subject to our legal retention obligations. You may withdraw your consent to optional data processing, such as marketing communications, at any time without affecting the lawfulness of processing that took place before your withdrawal. If you have a concern about how your data is being handled, you are encouraged to raise it with our support team first so we can resolve it promptly. You also have the right to lodge a complaint with the relevant Philippine data protection authority if you are not satisfied with our response. We are committed to responding to all data rights requests within 30 days of receipt.

jdb uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your mobile device or browser. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use the service. We also use analytical cookies to understand how players navigate the platform so we can improve the user experience — these cookies collect anonymised data only and do not track your activity on other websites. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies will not affect your access to games or your account. We do not use cookies to serve third-party advertising or to build profiles for sale to external parties. A full list of the cookies we use, their purpose, and their retention period is available on request from our support team. By continuing to use the jdb platform after being informed of our cookie use, you consent to the use of essential and analytical cookies as described here.